Please call PRIOR to placing an order and choosing Next Day or 2nd Day Air. The only way we can guarantee either is if the part is in stock and UPS has not picked up for the day. EXAMPLE: UPS picks up at 3:30 pm EST every day. You place your order at 4:00 pm EST, getting it over night will not happen. Ordering a part that is out of stock will also cause a delay due to the part not being in our possession, and it being available for immediate shipping. If there is a doubt about stocking status or pick up time please call us at (877)200-0179.
We do not ship fluids. This includes but is not limited to Automatic Transmission Fluid (ATF), Engine Oil (Conventional and Synthetic), Touch-up Paint, EFI Cleaner, Toyota Fabric Cleaner, Gear Lube, ect...
12v Batteries can not be shipped. They can be ordered and be made available for pick up at our retail location, but due to HAZMAT restrictions they can not be shipped. Hybrid batteries require special care during shipping and require a certified Toyota Hybrid Tech to ready them for shipping back. Typically the freight shipping will out weigh any savings on the part. Again these can be made available for local pick up, but we will need the core.
We only ship to the billing address that has been verified by your credit card company or Paypal. Shipping parts to a shop currently working on your vehicle may be an option, but must be cleared by one of our agents first.
Oversize items and Heavy Weight items: including but not limited to bumper components, body panels, engines, transmissions, require extra shipping charges; please email us for a quote before ordering. Please be specific as to what you want to have shipped and have the complete address to which it will be shipped. These items are necessary to give an accurate quote for shipping costs. If the actual shipping charges are more than what was calculated at checkout, you will be notified of the additional shipping charges. All sheet metal parts will be shipped via UPS Freight, and those costs will be the responsibility of the customer. It will have to be shipped to a business capable of unloading a skid from a semi. If a business address is unavailable then it will be shipped to the nearest UPS Freight hub, and the items can be picked up there. One piece "Cat-back" exhausts on some trucks are to long, and exceed the girth limitations of UPS Ground and can not be shipped. There is no way to package them and freight cost for a skid that size is to expensive to ship LTL.
Damage Parts/Claims: Since there is a very small window to get UPS or the US Post Office to pay for damaged items we most be notified within 72 hours of you receiving your order so we can let the responsible party know of the issue. They may want to inspect the shipping box and the packing material so please hang onto both. Please call 877-200-0179 and alert us to the damage, and we will get the process started on our end. Once a determination has been made you will either be refunded or another item will be sent as a replacement. Some items simply can not be shipped this includes but is not limited to running boards, chrome wheel opening moldings, nerf bars, painted wheels, wind shields, and rear glass. All this items have high damage rates and are not able to be shipped. You can schedule them for local picked, but we will not attempt to ship them.
International Orders: Due to a recent policy change inside Toyota. US Dealers are no longer be allowed to export parts outside their (PMA) primary market area. This policy covers anything other then the continental United States, including Alaska. We are no longer allowed to ship to Canada or Canadian territories. APO's since we do not know the actual destinations we have to cancel these orders as well. Orders with a shipping destination to companies known as frieght forwarding companies will be cancelled. There are no exceptions.
Most orders are shipped via either UPS or US Postal Service. Orders going to Alaska will be shipped via USPS, or can be shipped via UPS at an additional cost. In the lower 48 states which courier to be used will be determined on which service is faster, and fits the amount paid for shipping. If you order a part that is Oversize, Heavyweight or may have unusually high shipping costs, we will contact you prior to shipping to give you a shipping estimate. At that time, we will ask for written or verbal consent to charge you actual shipping costs.
Not all discontinued and/or older parts and/or accessories are available for immediate shipment.
Weekend orders will be processed the next business day.
If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
Depending upon location, ground shipments usually take 2-7 days.
Your order may be shipped Overnight for an additional cost.
Oversized shipments will be additional; you will be contacted prior to shipping for approval.
We cannot guarantee transit times for ground and oversize orders.
Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.